Shipping policy

United Kingdom, Channel Islands & Isle of Man

Order delivery at Hills & Hedgerows is straightforward . . .

• £3.95 - Royal Mail Tracked 48 and should arrive 2-3 working days after dispatch.

• £5.95 - Royal Mail Tracked 24 and should arrive 1-2 working days after dispatch.

For heavier and larger items . . .

• £5.95 - GIFT SETS IN GIFT BOXES - Royal Mail Tracked 48 and should arrive 2-3 working days after dispatch.

• £5.95 - WICKER BASKETS - Royal Mail Tracked 48 and should arrive 2-3 working days after dispatch.

• £5.95 - CUSHIONS & LAMPSHADES - Royal Mail Tracked 48 and should arrive 2-3 working days after dispatch.

Please note the Channel Islands & Isle of Man delivery cost is subject to customs and taxes. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their local customs office.

Any delays incurred due to customs processes are beyond our control. While we strive to ensure timely delivery of your order, we cannot be held responsible for customs-related delays. We appreciate your understanding and patience in such circumstances.

 

Dispatch Info

We will get started on your order straight away to dispatch within 24 hours. But if the unexpected happens, we kindly ask our customers to allow up to 72 hours to gather your order and carefully prepare your items in our planet-friendly compostable packaging.

Orders placed after 5 p.m. Friday will be dispatched the next working day - usually Monday, unless it is a Bank Holiday.

We will keep you posted with the occasional email or SMS.

For a convenient delivery, download the Royal Mail App for delivery preferences and notifications.

 

Orders to be delivered to Europe

Orders are shipped via Royal Mail International Tracked and should arrive 3-5 working days after dispatch. * Excludes Bank Holidays

• The shipping cost begins at £10.00, with the precise amount calculated during the checkout process.

Please note that the delivery cost is subject to customs and taxes, which may vary depending on the destination country's regulations. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their local customs office.

Any delays incurred due to customs processes are beyond our control. While we strive to ensure timely delivery of your order, we cannot be held responsible for customs-related delays. We appreciate your understanding and patience in such circumstances.

 

Orders to be delivered to the Rest of the World

Orders are shipped via Royal Mail International Tracked and should arrive 5-7 working days after dispatch. * Excludes Bank Holidays

• The shipping cost begins at £10.00, with the precise amount calculated during the checkout process.

Please note that the delivery cost is subject to customs and taxes which may vary depending on the destination country's regulations. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their local customs office.

Any delays incurred due to customs processes are beyond our control. While we strive to ensure timely delivery of your order, we cannot be held responsible for customs-related delays. We appreciate your understanding and patience in such circumstances.

 

RETURNS POSTAGE

Free Returns within the UK

Returns within the UK are free of charge. However, for returns outside the UK, customers are responsible for the cost of return postage.

We know that ordering online can be a bit worrying, especially if you have never ordered from that company. Because of this, we offer an easy returns process on eligible items on all orders. 

If you change your mind when your order arrives, log in to your Customer Account (you only need your email address), and we will send you a Royal Mail Returns Postage Label. To complete your return …

1. Log into your Customer Account using your email address within 30 days of the delivery date.

2. Check your inbox or Junk - open the email from our store and copy the six-digit verification code included in the email.

3. Go back to the online store and enter this code.

4. Click the order you would like to request a return for.

5. If your item has more than one item, you can select the items you wish to return.

6. Select the return reason and add a note.

7. Click Request Return.

If your return request is approved, we will send you a Royal Mail Returns Postage Label with instructions on how to post your return to us.

• Please ensure you post your item(s) back to us within 14 days of arranging the return, including your name and returns code within the parcel.

• To be eligible for a return, your item must be in the same perfect condition that you received it, unworn or unused, with tags, and in its original packaging. Complimentary gifts must also be returned.

• Please note we cannot take responsibility for item(s) lost without proof of delivery, and the item is your responsibility until it reaches us.

Items returned to us without first requesting a return will not be accepted.

HILLS AND HEDGEROWS UPDATED JULY 2024